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- > How do I place an order?
- After you selected a beautiful product, press the green button ‘In shopping cart’. You will then be forwarded to the ‘shopping cart’ page. On this page, you will see all wanted items and you can click the green button ‘Continue with order’. The next step is entering your details, select your delivery method and pay with the payment method you prefer. Press the green button ‘Send order’, and your order is final. After payment we will start working to dispatch your order as soon as possible!
- > Is it possible to order without an account?
- Yes, it is very easy to order without an account. However, it is possible to create an account.
- > How do I track my order?
- After having placed an order, this will be automatically pre-announced. You will receive a Track&Trace code by email. By clicking the link in the email, you can track your parcel.
- Did you not receive a Track&Trace code? Then we recommend first checking your spam inbox.
- > Order not received?
- First check the delivery time of the product and the status of your parcel with the Track&Trace code. Were you not at home? In this case, the delivery service first tries to deliver your pakage to your neighbours. If this is not possible, then the delivery service will leave a note and try again at a later time. Has the delivery time of the product expired and you still have not received a parcel? Or does your Track&Trace not work? Then contact us via the Wishpel customer service.
- > Cancel order?
- Is the order already on its way or made ready for dispatch, then unfortunately cancellation is no longer possible. However, it is possible to refuse the parcel at your door or to leave it at the collection point. The parcel will then automatically return to us. We are always willing to see if it is still possible to cancel the order. Contact us as soon as possible via the Wishpel customer service.
- > Order confirmation not received?
- If you have not received an order confirmation, we recommend to first check your spam inbox. The order confirmation is not in your spam inbox either? In this case, it could be that you entered the email address incorrectly. We are happy to check this for you. Please feel free to contact us via the Wishpel customer service.