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- > How do returns work?
- Returns with Wishpel are very easy. Are you dissatisfied with a product? With us, you have 30 days to return the product. Download the return document here and clearly write down all your details so that we can process the return as soon as possible. Subsequently, you can send the product, without indicating cause, with stamp via PostNL, DHL or another delivery service. Did you receive a defect item? We are happy to solve this for you. In this case, contact our customer service.
- > When will my return be processed?
- We do our best to process returns as soon as possible. After having received the parcel in our warehouse. We will inspect and process it. We guarantee that you will have your money back or a new product will have been despatched within 14 working days after receipt of your return(s).
- > Download return document
- By clicking here you can download the return document. Complete the return document and place it inside the parcel, this way we can process your return(s) as soon as possible!
- Is a product dissatisfactory or defect? Then you can easily return it via the form below. The return form should always be sent with the parcel.
- Send your returns within 30 days, sufficiently stamped, and ensure that the full return form has been completed. Returns without fully completed return form cannot be processed. The buyer is responsible for the costs of returning the articles. View www.wishpel.nl/retourneren for the full conditions of return.
- > Conditions of return
- The conditions of return are included in our general conditions, you can find these here.