If you want to know what the delivery charges are for a country outside the EU then please contact us.
The delivery time of all products officially commences as soon as your payment to Wishpel-Village.eu is correctly settled. Orders that are paid during working days before 16:00 hours will be dispatched the same day. The delivery date for orders from abroad differs per country.
However, it may happen that a product can no longer be delivered, or cannot be delivered temporarily, or a delay has occurred for other reasons so that the orders cannot or can only partially be delivered. In that event we will contact you as soon as possible. When we have delivered a part of your order then we will repay the amount owed to you to your account within 10 working days, or the product which is temporarily sold out is delivered to you. When we have not yet dispatched an order then you can cancel free of charge and the amount owed to you will be repaid to your account within 10 working days.
The delivery time of all products officially commences as soon as your payment to Wishpel-Village.eu is correctly settled. The delivery of the products takes place at the time of taking receipt thereof by (or on behalf of) the consumer. The risk with regard to the products transfers at the time when you take receipt thereof. It is advisable to inspect the delivered goods immediately after receipt.
If the product concerned does not meet your expectations then you can contact us as soon as possible after receipt of the items. Provided this takes place in the original condition and packaging, you can return your order stating the item number, purchase date, name and bank or giro account. Once you have received approval, the product can be returned within 30 days from taking receipt of the item concerned. If you have not contacted us in advance we can refuse return consignments.
Kreekweg 2 A
3223 LJ Hellevoetsluis
We attach a lot of value to quality and good service and we want you to be satisfied with us. That is the reason we do all we can to deal with your complaint in a satisfactory manner. We view your complaint as a challenge and an opportunity to improve our communication systems.
If you are not satisfied with the dispatch, the handling of your order or the communication about this, then please contact us. We want to be of assistance.
Wishpel-Village.eu pays great attention to the proper packaging of all items.
Still, it may happen that during transport damage occurs to the items concerned, or a product does not function properly. If this happens, please contact us within 14 days from receipt of your order. Depending on the complaint and the product we will ask you to email a photo of the item, or to send this to us at our expense. You will then quickly receive a new item. All products must be purchased through Wishpel-Village.eu. If you have not contacted us in advance we can refuse return consignments.
We have compiled the information on our website with the greatest possible care but product, colour and model changes may occur. Wishpel-Village.eu therefore cannot be held liable for any incorrect information.
Wishpel-Village.eu is not liable for the costs, damage and interest which might arise:
-As a direct or indirect result of force majeure.
-Normal wear and tear of the delivered items as a result of daily use;
-Discolouration of the delivered products as a result of the effect of light;
-Any other external cause which is beyond our control.
Your personal data is safe with us. We attach a lot of value to the trust you place in our company so all personal information that you give to us will be treated confidentially and with the greatest possible care. Wishpel-Village.eu limits itself to the registration of data which is necessary for the dealing with the order and any subsequent communication about this with you as purchaser. Under no circumstances will Wishpel-Village.eu provide personal data to third parties.
In case of further questions please contact us at firstname.lastname@example.org
Telephone: + 31 (0) 181 - 462432 (Monday to Saturday between 8:30 and 17:30)