Terms and Conditions

Ch. of Comm. number: 58953183
VAT number: NL853252300B01
Applicability
LemaxVillage.eu has changed in Wishpel-Village.eu.
Wishpel-Village.eu is part of Wishspel B.V.
These conditions apply to all agreements entered into with Wishpel-Village.eu. Wishpel-Village.eu is a Dutch company. The Dutch conditions therefore apply thereto. The assignment or order from a customer applies as acceptance of Wishpel-Village.eu general terms and conditions. These conditions can only be derogated from after notification or approval in writing from Wishpel-Village.eu.
Agreements
The agreement for purchase or sale comes into effect at the time of acceptance by the consumer of the conditions set out. If the customer has accepted and paid the offer through electronic means then the product will be dispatched to you together with the accompanying invoice. Wishpel-Village.eu is entitled to refuse orders or to attach specified conditions to the delivery. If an order is not accepted, then Wishpel-Village.eu will report this within 10 working days of receipt of the order. Refusal of an order is permitted without stating reasons. 
Payment options
Paypal / Credit card: With Paypal you can pay quickly, safely and online with your credit card (Mastercard en VISA)
Advance payment: You can opt for independently paying the invoice after receipt thereof by means of transfer or telebanking. In both cases the payment in full must have been credited to the account of Whispel B.V. within 7 days from the order date. If the payment is not received within the period set then your order will be cancelled. Orders are exclusively dispatched after payment of the invoice. Payment must be made out to:
Wishpel B.V.
Hellevoetsluis, Netherlands
IBAN: NL23 RABO 0129 2429 26
BIC: RABONL2U
Prices 
All prices stated on our website are in euros, including VAT.
Wishpel-Village.eu expressly retains the right to change the prices when necessary.
Dispatch costs
All consignments are carefully packaged and dispatched through the parcel service. 

Delivery costs
Delivery time
Belgium
€ 6,95
1 - 2 days
France
€ 9,90
2 - 3 days
Italy
€ 9,90
3 - 5 days
Ireland
€ 14,90
2 - 4 days
Greece
€ 9,90
2 - 4 days
Netherlands
€ 6,95
1 day
Spain
€ 9,90
3 - 5 days
Portugal
€ 14,90
3 - 5 days
Sweden
€ 9,90
2 - 4 days
Switzerland
€ 9,90
2 - 3 days
Denmark
€ 9,90
2 - 3 days
Luxembourg
€ 9,90
1 - 2 days
Austria
€ 9,90
2 - 3 days
United Kingdom
€ 9,90
2 - 4 days
If you want to know what the delivery charges are for a country outside the EU then please contact us.
Delivery
The delivery time of all products officially commences as soon as your payment to Wishpel-Village.eu is correctly settled. Orders that are paid during working days before 16:00 hours will be dispatched the same day. The delivery date for orders from abroad differs per country.
However, it may happen that a product can no longer be delivered, or cannot be delivered temporarily, or a delay has occurred for other reasons so that the orders cannot or can only partially be delivered. In that event we will contact you as soon as possible. When we have delivered a part of your order then we will repay the amount owed to you to your account within 10 working days, or the product which is temporarily sold out is delivered to you. When we have not yet dispatched an order then you can cancel free of charge and the amount owed to you will be repaid to your account within 10 working days.
The delivery time of all products officially commences as soon as your payment to Wishpel-Village.eu is correctly settled. The delivery of the products takes place at the time of taking receipt thereof by (or on behalf of) the consumer. The risk with regard to the products transfers at the time when you take receipt thereof. It is advisable to inspect the delivered goods immediately after receipt.
Returns
If the product concerned does not meet your expectations then you can contact us as soon as possible after receipt of the items. Provided this takes place in the original condition and packaging, you can return your order stating the item number, purchase date, name and bank or giro account. Once you have received approval, the product can be returned within 30 days from taking receipt of the item concerned. If you have not contacted us in advance we can refuse return consignments.
Return address:         
Whispel B.V.
Kreekweg 2 A
3223 LJ Hellevoetsluis
Netherlands
Complaints
We attach a lot of value to quality and good service and we want you to be satisfied with us. That is the reason we do all we can to deal with your complaint in a satisfactory manner. We view your complaint as a challenge and an opportunity to improve our communication systems.
If you are not satisfied with the dispatch, the handling of your order or the communication about this, then please contact us. We want to be of assistance.
Wishpel-Village.eu pays great attention to the proper packaging of all items. 
Still, it may happen that during transport damage occurs to the items concerned, or a product does not function properly. If this happens, please contact us within 14 days from receipt of your order. Depending on the complaint and the product we will ask you to email a photo of the item, or to send this to us at our expense. You will then quickly receive a new item. All products must be purchased through Wishpel-Village.eu. If you have not contacted us in advance we can refuse return consignments.
Liability
We have compiled the information on our website with the greatest possible care but product, colour and model changes may occur. Wishpel-Village.eu therefore cannot be held liable for any incorrect information.
Wishpel-Village.eu is not liable for the costs, damage and interest which might arise: 
-As a direct or indirect result of force majeure. 
-Normal wear and tear of the delivered items as a result of daily use; 
-Discolouration of the delivered products as a result of the effect of light; 
-Any other external cause which is beyond our control. 
Privacy statement
Your personal data is safe with us. We attach a lot of value to the trust you place in our company so all personal information that you give to us will be treated confidentially and with the greatest possible care. Wishpel-Village.eu limits itself to the registration of data which is necessary for the dealing with the order and any subsequent communication about this with you as purchaser. Under no circumstances will Wishpel-Village.eu provide personal data to third parties.
In case of further questions please contact us at info@wishpel-village.eu
Telephone: + 31 (0) 181 - 462432 (Monday to Friday between 9:30 and 17:30)